Imagine walking into your office, ready to tackle the day, only to discover that the Internet is down, email isn’t working, and your entire team is at a standstill. Productivity grinds to a halt, customers can’t reach you, and sales take a hit — all because of one unexpected tech failure.
Sound familiar? You’re not alone.
Whether it’s a brief network outage, a forgotten password, or something bigger like a ransomware attack, tech problems cost businesses thousands in lost time and revenue each year.
Take the 2023 MGM data breach, for example — it brought hotel operations, restaurant reservations, and even room key systems to a complete stop. The result? Millions in losses due to downtime.
The truth is that downtime is just the tip of the iceberg when it comes to poor IT support.
The Hidden Costs of Poor IT Support
Many business owners unknowingly pay for IT services that are more reactive than proactive. You call when something breaks. They fix it — eventually. Then the cycle repeats.
Meanwhile, behind the scenes:
- Passwords are lost and not managed securely
- Shared files are inaccessible
- Cybersecurity threats go undetected
- Software updates are ignored
- Backups are incomplete (or missing)
These constant interruptions create a mountain of inefficiencies that drain your team’s time, morale, and your bottom line.
Don’t Settle for “Break-Fix” IT Support
If your current provider only shows up after a problem occurs, it’s time to demand more from your IT partnership.
The best-managed IT providers don’t just react — they prevent issues before they start, secure your network, and actively support your business growth.
Here’s a checklist every business owner should use to evaluate their current IT provider:
10 Critical Questions to Ask Your IT Provider
- Do they answer their phone live and respond to emergencies within [X] minutes?
Emergencies can’t wait on voicemail.
- Are they responsive for nonurgent issues — responding within an hour?
Everyday tech hiccups shouldn’t halt productivity.
- Do they proactively monitor, patch, and update your network security settings?
If you’re unsure, that’s already a red flag.
- Do they provide verification that ALL your data is backed up — including laptops and mobile devices?
Your backups are only as good as the last test.
- Do they meet with you quarterly to review performance and plan improvements?
True partners help you grow with a clear roadmap.
- Are their invoices transparent and easy to understand?
No vague charges, no surprises.
- Do they communicate in plain English — not technical jargon?
You should never feel confused about what you’re paying for.
- Do they actively discuss cybersecurity and provide employee training?
Human error is the #1 cause of breaches — training matters.
- Do you have full network documentation, including all admin credentials?
If not, they’re holding your business hostage.
- Do their technicians arrive on time, act professionally, and leave you feeling confident?
IT support should make your day easier, not more stressful.
Bonus Points: Is Your IT Partner Truly Proactive?
- Do they run regular disaster recovery tests?
A backup is worthless if it fails when you need it most.
- Are they helping you scale with tech that grows with your business?
Your IT strategy should evolve alongside your goals.
- Do they provide advanced security tools like AI-powered threat detection and endpoint protection?
Cyberthreats don’t sleep — and neither should your defenses.
- Are they optimizing your network to prevent downtime and bottlenecks?
Performance and speed matter just as much as security.
Time To Raise the Bar on IT Support.
If your current IT provider doesn’t check all these boxes, you could be paying for subpar service — and exposing your business to unnecessary risk.
Poor IT isn’t just an inconvenience. It’s a business liability.
Ready to Eliminate Tech Headaches for Good?
At ANC Systems, we help businesses eliminate costly IT issues with proactive, responsive, and secure managed IT services.
Let’s find out how we can help your business run smoother, safer, and smarter.
Schedule Your FREE 10-Minute Discovery Call Today
Click here to book a no-obligation consultation or call us at 847-250-0003 to get started.
Let’s make IT problems a thing of the past — and turn technology into your competitive advantage.
